FAQ/Contact
1 THE SUB®
1.1 What is THE SUB?

THE SUB is the innovative home tap from HEINEKEN® and Krups, designed by the highly acclaimed industrial designer Marc Newson. Select your favourite beers from around the globe, place the TORP in THE SUB, and enjoy delicious, freshly tapped draught beer.

1.2 Where can I buy THE SUB?

You can change your country and buy THE SUB. If THE SUB is not available where you live, pre-register and we will make sure you are the first to know once THE SUB launches in your country.

1.3 What are the dimensions of THE SUB?

THE SUB is 45.5cm (excluding drip tray) x 23.5cm x 33.5cm. 

1.4 How much does THE SUB weigh?

THE SUB weighs 6.8 kg.

1.5 Is THE SUB battery powered or do you plug it in?

THE SUB plugs into the wall mains with a 90cm power cable. It’s extremely energy-efficient with a rating of A+. 

1.6 Should I leave THE SUB plugged in?

When there is a TORP in THE SUB, it should stay plugged in. We recommended unplugging THE SUB when it doesn’t have a TORP installed. 

1.7 How energy efficient is THE SUB?

THE SUB has an energy label of "A+". This means this is one of the most efficient appliances within the home draught system category.

THE SUB uses an average of 10 Watts in a “steady state.” This means the home temperature is 20-22°C, the TORP is pre-chilled to 2°C, and THE SUB is not pouring. It is comparable to an unopened refrigerator. 10 Watts is the same as a usage of 0,010 kWh per hour. 

1.8 How do I load a TORP into THE SUB?

Pull off the top of the TORP sleeve along the dotted line. Then take off the cap and take the tube out. Push the tube in the opening of the TORP until you hear a "click" sound. Slide the TORP into the cooling chamber of THE SUB. Make sure you push the TORP completely to the end of appliance. Then open the tap cover and guide the tube into place. Snap the beer valve in its position in the tap head. Close the tap cover, close and lock THE SUB door and leave to chill.

Check out our How it Works guide for a visual and more information. 

1.9 How do I know when my beer is cold enough?

Once your beer is chilled to the right temperature, the light on the front of THE SUB will turn green. 

Tapping a beer before the TORP is completely chilled will produce a lot of foam. We recommend waiting until the green light is on.

To pre-cool your TORP, set the fridge at the lowest temperature and put the TORP on the lowest shelf (this is the coldest area) for 6 to 10 hours, or until the cold indicator on the TORP turns dark blue. 

1.10 Is it possible to regulate the temperature of THE SUB?

THE SUB chills to 2°C and can't be set to any other temperature. 

 

1.11 THE SUB makes a noise while cooling the TORP - is this a problem?

This is perfectly normal. THE SUB will adjust temperature to keep your beer perfectly chilled, so you may hear its cooling fan working!

1.12 THE SUB makes a noise when I pour - is this a problem?

This is perfectly normal. THE SUB is fitted with a pump to keep the TORP under pressure. During use, the pump will start up automatically, generating a sound that will stop after a few seconds.

1.13 How do I clean THE SUB?

Unplug THE SUB before cleaning the inside and outside with a soft cloth. Use a damp cloth to clean the cover and a dry cloth to clean the cooling chamber.  THE SUB should never be immersed in water. Harsh cleaning agents may damage THE SUB.

Clean the drip tray with warm, soapy water after every use. 

We recommend cleaning the tap every time you load a new TORP to avoid contamination and mixing different beers. 




2 THE TORP®
2.1 How much beer is in a TORP?

A TORP holds two litres of beer, or about eight 0.25cl glasses.

2.2 Where can I buy TORPS?

The complete range of TORPS is available in the BEERS section of our website. 

Please note TORPS are not sold in any retailers and can only be purchased on our website.

2.3 What brands of beer are available?

The full range of available beers is listed in the BEERS section of our website. The selection of beers we offer may vary, and we’ll be introducing new beer brands over time.

2.4 What are the dimensions of a TORP?

TORPS are 11cm in diameter and 26.9cm high. 

2.5 How much does a TORP weigh?

A TORP weighs 2.1 kg.

2.6 What is the shelf life of a TORP?

When you order a TORP from our website, we guarantee at least 2 months of remaining shelf life. On the side of the TORP, the best-by date is displayed.

Store your unopened TORP in a cool, dry location.

Once the TORP has been opened, the beer is guaranteed to stay fresh for 15 days if you leave the TORP in a running SUB during that time.

2.7 How should I store TORPS?

Before use, keep TORPS in a cool, dark place. If there's room in your fridge, keep a spare TORP chilled and ready to use. Set the fridge at the lowest temperature and put the TORP on the lowest shelf  - this is the fridge's coldest area. 


DO NOT PLACE THE TORP IN DIRECT SUNLIGHT, STORE THE TORP BELOW 30 DEGREES, OR FREEZE THE TORP.

2.8 Can I put TORPS in my freezer?

No. The TORP should not go below zero degrees as this may damage the packaging and cause beer leakage. You will no longer be able to use the TORP once frozen.

2.9 How long does it take to chill a TORP?

Once in THE SUB, cooling down a TORP takes 10 to 16 hours (depending on starting temperature of the TORP). When your beer is chilled to the right temperature, the light on the front of THE SUB will turn green. 

To speed up the process, set your fridge at the lowest temperature and store the TORP on the lowest shelf (this is the coldest area) for 6 to 10 hours, or until the cold indicator on the TORP turns dark blue.  

2.10 Can I swap out a TORP before it is empty?

Once a TORP has been opened, you need to keep it in THE SUB and keep THE SUB plugged in. This will keep the beer at the right pressure and freshness.You can take the TORP out before it is empty, but once removed it should not be consumed. 

2.11 Can I open a TORP and serve the beer like a can or glass bottle?

No, the TORP is specifically designed to be used with THE SUB. The beer inside the TORP needs to be kept under controlled pressure, otherwise the beer will not be the quality you would expect. Piercing the TORP is not recommended as the sudden change in pressure could cause it to rupture.

2.12 Can I use TORPS with other home draught appliances?

No, TORPS are designed specifically for THE SUB.

2.13 What should I do if my TORP leaks?

The TORPS are sturdy, but they could leak if they freeze or they’re punctured. If you have a TORP that was leaking when you received it, please contact your local Customer Service.

2.14 Is the TORP recyclable?

The TORP is made of PET plastic, and the recommendation is to dispose of the TORP in an appropriate plastic waste stream. Actual realisation depends on local collection systems and policies in place. 

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